Return & Refund Policy

At ActiveEdge Apparel, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure upon receipt of the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item(s) in their original packaging
3. Include all original tags and accessories
4. Clearly mark the RMA number on the outside of the package
5. Ship the package to our return address (provided upon request)

Please note that customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing time.

Please note that we can only refund the original purchase price of the item(s). Shipping charges are non-refundable unless the return is due to our error. Sale items may be subject to different refund policies, which will be clearly stated at the time of purchase.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some financial institutions may require additional time to post the refund to your account.

If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately at the information provided below. We will investigate the issue and work with our payment processor to resolve any delays. Please have your order number and refund request details ready when contacting us.

Contact Us